Business Analyst - Claims

Role:
Business Analyst – Insurance (Claims Specialist)

Location:

Randburg (Full Office-Based / Client Site)

Employment Type:

Permanent
Salary:
Market Related

Our client, an international organisation with a strong presence in South Africa, is seeking a Business Analyst specialising in Insurance Claims.

This role is fully office-based or on-site at client premises. It is not a hybrid or remote position.

The successful candidate will analyse, optimise, and enhance end-to-end claims processes, working closely with operations, IT, and stakeholders to drive efficiency and system improvements.

• Analyse end-to-end insurance claims lifecycle (FNOL to settlement)
• Conduct stakeholder workshops and requirements gathering sessions
• Document BRDs, FRDs, user stories, and functional specifications
• Perform gap analysis and process mapping (BPMN preferred)
• Identify claims process inefficiencies and recommend improvements
• Support system enhancements and claims platform upgrades
• Coordinate and facilitate UAT
• Perform data analysis related to claims performance and leakage
• Ensure compliance alignment (FAIS, POPIA, regulatory requirements)

• 2–7 years experience as a Business Analyst
• Proven experience in Insurance (short-term preferred)
• Strong Claims process knowledge (essential)
• Experience working with claims systems (Guidewire, TIA, Duck Creek or similar advantageous)
• Strong documentation and stakeholder engagement skills
• Experience with Agile or structured project environments
• Must be comfortable working full-time in office or at client site

• Business Analysis certification
• SQL or data analysis exposure
• Process optimisation experience