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Customer Service Broker Auto Insurance; Operating as Dyck Insurance

Remote / Online - Candidates ideally in
Baker Lake, Nunavut, Canada
Listing for: TW Insurance Services Ltd.
Remote/Work from Home position
Listed on 2026-02-20
Job specializations:
  • Insurance
    Insurance Sales, Insurance Agent, Property Insurance, Insurance Analyst
Job Description & How to Apply Below
Customer Service Broker, Home & Auto Insurance (Operating as Dyck Insurance)

Location:

Wetaskiwin, AB

Job Description

Reporting to the Assistant Manager, you will assist members by providing product and service information, resolving complaints, and assessing risks for automobile and property policies.

Your core responsibilities will include:

  • Responding to telephone inquiries and written requests, processing changes, applying underwriting standards, assessing risks, and answering account inquiries.
  • Resolving product and service issues by clarifying complaints, determining causes, selecting solutions, explaining them, expediting corrections, following up, and recommending improvements.
  • Attracting potential members by answering questions, providing product information, obtaining ex-dates, and meeting sales objectives.
  • Processing rewrites and remarketing following established guidelines.
  • Filing and documenting insurance transactions, maintaining rate manuals, and updating coverage information.
  • Maintaining a comprehensive log and diary system, reviewing contentious issues with management as needed.
  • Qualifications

    Ideal candidates will have:

    • An AIC license.
    • Completion or commitment to complete CIP Principles and Practice, Property 1, and Automobile courses or equivalent.
    • Experience in personal lines automobile and property insurance is an asset.
    • Intermediate knowledge of Microsoft Office Suite.
    • Potential is valued: If you believe you are a good fit despite not meeting all qualifications, we encourage you to apply and share your reasons.
    Additional Information

    Perks include:

    • Competitive salary and bonuses.
    • Industry-leading benefits with 100% premium coverage from day one.
    • Defined benefit pension plan.
    • 100% coverage of continuing education and licensing fees.
    • Access to learning resources like Linked In Learning.
    • Flexible work-from-home and hybrid options.
    • Opportunities for advancement.

    If interested, please apply online. OTIP and its group of companies promote an accessible, inclusive environment and provide accommodations upon request. We value diversity, equity, and inclusion, and encourage applications from all qualified individuals. Only shortlisted candidates will be contacted.

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