Account Manager
Remote / Online - Candidates ideally in
Surrey, BC, Canada
Listing for:
GroupHEALTH Benefit Solutions
Full Time, Remote/Work from Home
position
Listed on 2026-02-23
Job specializations:
Job Description & How to Apply Below
About GroupHEALTH
At Group
HEALTH, we’re proud of the work we do – but it’s how we do it that truly sets us apart. We’re a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact.
Here, you’ll find more than just a job. You’ll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you’ve been here fifteen years or fifteen days, you’ll notice right away – our people are genuinely invested in one another’s success and delivering exceptional experiences to our clients and plan members.
About the Role
Group
HEALTH is looking for a passionate and client-focused Account Manager to join our team. In this role, you'll take ownership of a diverse block of small to large client accounts, acting as a strategic advisor and trusted partner. You'll lead the full client relationship lifecycle—collaborating with internal teams to ensure exceptional service delivery—while mentoring and supporting our Benefit Specialists.
This is a remote position open to candidates anywhere in Canada.
What to Expect in Your First 3 Months:
First 90 Days
Learn specific accounts and have a good understanding of themFull understanding on virtual carrier administrative guidelines within 3 monthsLeadership – a mentor for co-workers while building and supporting teamworkIdentify a raving fan of your WOW! serviceSolid understanding of the underwriting process for new business, alternates, and renewalsUnderstands financial arrangements and financial reports for ASO accountsStrong understanding of the full-service model as it pertains to high touch servicing of clients and required client experience service callsStrong understanding of process for new group set upConsistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTHWhat You'll Do
As an Account Manager, you’ll play a key role in delivering exceptional service and strategic guidance to clients within the group benefits space. Your expertise will help clients navigate plan design, renewals, and claims, while driving strong relationships and retention. Here's how you'll make a difference:
Be a Trusted Benefits Advisor: Build strong, lasting relationships with clients by acting as a strategic advisor for all things related to group benefits, ensuring they feel informed, supported, and confident in their plans.Enhance Affiliate
Collaboration:
Partner with affiliate providers to support the sales process and help deliver tailored group benefits solutions.Drive Retention Through Service Excellence: Proactively support company goals around client retention by identifying client needs early and offering benefits-driven solutions.Lead Renewal Strategy: Prepare and present group benefits renewals, guiding clients through plan performance, options, and recommendations with clarity and confidence.Own Benefits Review Meetings: Lead regular claims experience reviews and annual renewal meetings to help clients evaluate plan performance and make informed adjustments.Meet and Exceed Service Standards: Consistently deliver high-quality service by maintaining or surpassing established KPIs and service level commitments.Mentor Benefit Specialists: Provide guidance and mentorship to the Benefit Specialist team to ensure consistent, expert-level delivery of group benefits support.Support Training & Development: Lead the development of Benefit Specialists in all areas of group benefits administration
, including claims investigations, plan amendments, product knowledge, and documentation.Educate Clients and Plan Members: Design and deliver engaging group benefits education sessions through webinars, recorded content, and in-person presentations.Coordinate with Underwriting: Work closely with Underwriting to obtain quotes and alternates, ensuring clients have the best benefit options available.Manage Escalated Claims: Serve as a key contact for escalated claims issues—including life, disability, and pooled benefits—resolving concerns with empathy and efficiency.Introduce New…
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