Claims Handler

OA are recruiting for a Claims Handler to join our client’s growing team.

You will support the Property Claims Department by ensuring that all claims are handled efficiently and accurately from first notification through to settlement.  This includes managing payments, identifying potential fraud, and liaising with loss adjusters as required.

Location:

Borehamwood

Hours:

Monday to Friday, 9am – 5.30pm. 3 days in the office and 2 days working from home following successful probation period.

Salary: £30,000

Benefits:

Life insurance
Learning and qualification opportunities
Casual dress code
Annual leave purchase scheme
Private health care
Company pension
Claims Handler

Key Responsibilities

To process new and existing claims within agreed service standards.
Act as the first point of contact, providing advice and guidance to policyholders throughout the full life cycle of a claim
Accurately record and assess all information on notification of a claim, including obtaining and analysing supporting documentation, to validate and progress the claim appropriately
Monitor claim progression, ensuring customers and relevant internal/external parties are kept informed of updates and any issues that may arise
Negotiate, settle, or repudiate claims within delegated authority limits, and refer any claim beyond authority to underwriters with clear recommendations
Operate in line with agreed procedures and protocols under Delegated Authority Schemes
Prepare clear and professional written responses to enquiries
Process and manage departmental email inboxes, ensuring timely responses and accurate record-keeping
Maintain diary systems, using written and verbal communication to ensure follow-ups and actions are completed on time
Handle customer and stakeholder calls as required, supporting strong professional relationships with loss adjusters, insurers, and other relevant legal or claims professionals
Ensure all actions and documentation comply with FCA regulations and meet agreed service standards
Accurately enter and maintain client records, ensuring data quality and completeness within agreed service timelines
Manage inbound telephone enquiries, resolving queries or directing calls appropriately
Maintain up‑to‑date technical knowledge, keeping informed of industry news, regulatory changes, and best practice developments
Claims Handler Skills and Experience

Experience working in a claim’s environment
Excellent written and spoken English, with strong mathematical skills
Outstanding communication skills, both written and verbal, with a strong customer service focus, a professional and friendly telephone manner, and the ability to communicate clearly and confidently
Exceptional attention to detail and accuracy, consistently maintaining high-quality standards
Strong teamwork skills, with the ability to collaborate effectively and build positive working relationships
Good working knowledge of Microsoft Office, with the ability to quickly learn new systems and processes as required
Self‑motivated and proactive, with the ability to identify issues, suggest improvements, and implement solutions
Flexible and adaptable, able to respond effectively to changing priorities and demands
Strong organisational and time‑management skills, with the ability to plan, prioritise, meet deadlines, and follow through on commitments
Experience in the property sector, particularly the private rented sector, is useful but not essential.
A basic understanding of the insurance or financial services industry is also advantageous.
If you are interested in this position, please apply online with your CV.

BARNPERM

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