Multinational Client Service Specialist

Multinational Client Service Specialist

Ipswich, UK

Our operations teams as part of the Middle Office division are at the centre of our insurance organisation. We look for innovative and creative individuals to join our experienced and professional colleagues, who strive to challenge and continually look at how to improve the way we do things, taking ownership and leading their own development and career opportunities. We offer flexibility with our smart working initiative, combing working from home and from our Ipswich/London office.

Our culture fosters collaboration, customer service and colleague development. You may be required to travel to our Ipswich/London office from time to time as well as support Underwriters and other internal Stakeholders to provide tailored Multinational Service Solutions for Clients and Brokers.

Working on Process and Projects to enhance the servicing of those lines as well as answering questions and problem solving. You will also be responsible for providing efficient and high-quality underwriting administration services to the UK Company Platform Underwriting Multinational Programmes. You will support the end-to‑end underwriting process through regular liaison with other functions to ensure the highest quality of service.

You will efficiently and accurately process our accounts including monitoring data, backlog clean ups and project work, ensuring you adhere to all AXA XL’s policies. To be successful in the role you will have knowledge of Multinational Client Serving, with the ability to support underwriting in pre‑and post‑bind processes and other underwriting‑related tools.

What will your essential responsibilities include?

• Complete end to end servicing on renewal and New Multinational accounts including authority sign off
• Provide detailed tracking of premium and policy issuance for internal and external parties
• Ensure the Dublin Hub process is completed correctly before actioning
• Support ESS with basic processing queries
• Ensure data quality accuracy ratios at the defined level/met include ensuring updates into GISMO for audit purposes
• Contribute to Various project work to ensure that existing processes meet requirements and help to champion new ideas including UAT
• Help to train and guide newer member of the team in all aspects of the role
• Ensure Broker/Producing office queries are answered in a detailed and timely manner.
• Have a great understanding of various Lines of Business policy wordings/clauses,
• Ensure wordings are completed in a timely manner
• Review accounts & Broker queries
• Develop an internal network for facilitating the transfer of information and data between functions and departments
• Develop great knowledge with regards to systems and processes, keep abreast of new guidelines published
• Assist with the monitoring KPIs through reporting
• Provide with assistance a Pool Re Quote
• Ad Hoc tasks as assigned by manager

We’re looking for someone who has these abilities and skills:

Required

Skills and Abilities:

• Experience across the Insurance sector
• In-depth knowledge of Multinational Programme Servicing
• In-depth knowledge of Insurance Taxes and completing complex premium allocations
• In-depth knowledge of Captives/Reinsurance including treaties and facultative
• Microsoft Office knowledge – good understanding of Excel essential
• Good organisational and analytical skills
• Excellent verbal and written communication skills
• Ability to work in a team environment as well as alone
• Knowledge of how MNS programmes are structured
• Presenting experience
• In-depth knowledge of at least one line of business

Desired

Skills and Abilities:

• Knowledge of more than one line of business
• Experience of presenting on Prospect accounts

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most…