Claims Adjuster - Accident ; Levels

Job : 9703

Employment Type: Existing Role

Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full‑time and part‑time permanent employees are eligible for an annual bonus plan, leave of absence top‑up programs and generous vacation time, personal days, premium free benefits and a pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role.

Candidates with salary expectations outside of the range are still encouraged to apply. If you are interested in a level 1 or 2 opportunity, please apply; we will determine level based on technical assessment during the interview. The salary offered is estimated to be within the following range for Level 1: $57,000–$74,000. The salary offered is estimated to be within the following range for Level 2: $63,000–$84,000.

At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in‑office (2 days per week or 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations:
Calgary, AB;
Edmonton, AB;
Lethbridge, AB.

The Wawanesa Mutual Insurance Company ("Wawanesa Mutual"), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada.

Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers.

To learn more visit

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

The Claims Adjuster, Accident Benefits contributes to Wawanesa’s goal of delivering an exceptional and consistent member experience through the fair and equitable adjustment of moderate to high complexity accident benefit claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim. The role is accountable for providing timely service and prompt management of your claims pending from initial report to conclusion.

• Provide direction and support to our injured members through the claims process, by delivering an exceptional member experience with empathy.
• Maintain timely and proactive communication—by voice, digital and written correspondence—to ensure all inquiries are dealt with in a professional manner.
• Adjust Accident Benefit claims of moderate to high complexity.
• Review and interpret policy wordings, determine coverage, and communicate decisions to members.
• Establish timely and accurate loss and expense reserves throughout the life of the claim through evaluation of relevant information from various sources such as medical, legal, financial and vocational.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines and recognizing when to engage appropriate internal and external resources.
• Coordinate and manage services with vendors and service providers such as accountants, lawyers, rehabilitation clinics and health practitioners.
• Nego…