Catastrophe Claims Representative II

Job : 9790

Employment Type: Existing Role

Working Business Language
:
English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full‑time and part‑time permanent employees are eligible for an annual bonus plan, leave of absence top‑up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role.

The salary offered is estimated to be within the following range: $60,000–$85,000. Candidates with salary expectations outside of the range are still encouraged to apply.

At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in‑office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations:
Calgary, AB;
Edmonton, AB;
Lethbridge, AB;
Winnipeg, MB;
Wawanesa, MB. The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada.

Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers.

To learn more visit

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

The Catastrophe Claims Representative II contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service through the fair and equitable adjustment of moderate to high complexity property claims resulting from catastrophes, natural disasters and weather events. This role is responsible for applying and explaining policy coverage and documenting claim files while maintaining exceptional customer experience throughout the life of a claim.

The role is accountable for providing timely service and prompt management of your claims pending from initial report to conclusion.

• Providing direction and support to our policy holders through the life of the claim, by providing exceptional customer service delivered with empathy.
• Interpret policy wordings, determine policy coverage.
• Establishing timely and accurate loss and expense reserves through the life of the claim.
• Conducting a comprehensive investigation on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to refer claims to appropriate internal teams/stakeholders.
• Adhering to policies, procedures and Standard of Work documentation.
• Coordinating and managing services with vendors and service providers. Evaluating and reconciling relevant information from sources such as appraisers, third‑party adjusters, contractors and repair facilities in order to quantify losses.
• Communicating with policy holders in a timely and proactive manner, by means of voice to voice, written and digital correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Negotiating and conveying claim settlements within authority limits. Communicating…