Bilingual Auto Desk Adjuster

Position: Bilingual Auto Desk Adjuster 2
Location: Montreal

We are currently recruiting for a  Bilingual Auto Desk Adjuster 2  to join our team in  Québec.  The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. Settling losses within delegated authority or reporting to clients while also directing field adjusters and legal council on a task basis.

* This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.

Responsibilities:

Investigation, collection, and analysis of claims information.

Evaluates coverage, liability and quantum.

Negotiates, settles, finalizes claims.

Accurate recording, reporting and presentation of files

Maintenance of accurate billing, and time and expense records.

Work with manager to maintain client relations

Qualifications:

Bilingual (French & English)

Minimum 2 years of experience adjusting auto claims

Commercial Auto – first and third-party damage claims

Post-secondary education in an insurance related field and a  full independent adjusting license

Commercial AMF License  is required

Ability to conduct telephone investigations, evaluate, negotiate and settle first- and third-party commercial lines claims

Ability to handle claims within ON an asset

Proficient in maintaining accurate and detailed activity, transaction and reserve records

Advanced computer skills including Office 365 and Windows 10

Excellent telephone etiquette and courtesy

Excellent communication skills, must be a team player with a strong commitment to quality and customer service

Strong desk management skills including file diary management and adherence to client service level agreements.
Continuous interaction with clients, claimants, and field staff for the exchange of information often requiring analysis of alternative courses of action.

Ability to provide direction on claims handling decisions and manage multiple stakeholder interests.

Works on progressively more complex claims