Claims Field Consultant

Join to apply for the Claims Field Consultant role at Lloyds Banking Group

This range is provided by Lloyds Banking Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

JOB TITLE: Claims Field Consultant

HOURS: Full Time, 35 hours

WORKING PATTERN: Remote.

Please note:

We have sites in Halifax, Leeds and South Wales - travel to these sites to attend events and training will be necessary

At Lloyds, we understand that a house is more than just bricks and mortar - it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track.

An exciting opportunity to join us as a Field Consultant in our Hybrid Claims Management Teams across the UK. We manage a portfolio of claims up to £50,000 delivering brilliant customer outcomes, outstanding technical claims management and effect cost control.

You’ll support customers through remote claims management and home visits, providing face-to-face support when our customers need it most. You’ll be part of an end‑to‑end claims management team, working collaboratively with Hybrid Claim Owners and our suppliers. In addition, you’ll validate and resolve claims across all areas of policy cover, assessing building damage and creating repair schedules, and effectively managing customer expectations.

Previous experience with home working is desirable.

Proactively manage customer visits and remote claims management to deliver effective customer outcomes, collaborating with Hybrid Claim Owners across your Hybrid Claims Unit.

Deliver effective, efficient site work validated by accompanied visit and quality assessment, including identification and action‑planning for customer vulnerabilities, aligned to Health & Safety risk appetite and controls.

Efficiently manage the competing priorities and diverse demands of multiple individual customer journeys across a range of perils and claims-types referred to you by Hybrid Claim Owners, ensuring claims under your control are effectively action‑planned and gain maximum momentum towards resolution through your involvement.

Complete building scoping as part of first‑visit activity utilising LBG SOR, collecting and analysing data from site inspection, photos/videos content and other sources, using a variety of tools and methods to ensure accurate validation and settlement of customer claims across all policy sections.

Use individual claim data to support effective management of your workload and delivery of customer purpose.

Work collaboratively within your Hybrid Claims Unit to drive and develop technical knowledge, customer and claim management skills.

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming work spaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

Full and current driving licence

Insurance claims qualification (CII/CILA) or willingness to undertake this

General insurance claims experience with detailed knowledge and understanding of insurance policies and claim handling philosophies

Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs

Awareness of Health & Safety requirements for site work

Excellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face‑to‑face, telephone, digital/virtual channels)

Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action‑planning and tailored claims settlement solutions

High degree of personal organization (planning, time management, file management, complaints management) and proactive oversight of a caseload of customer claims, including during surge/peak activity (high claims volumes)

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and…