Insurance Specialist

Claims Adjuster – Professional Indemnity Claims (Hybrid, Leeds)

Our client, a leading international insurance organisation, is seeking a Claims Adjuster to join its Financial Services and Management (FSM) Claims team. This role focuses on handling complex professional indemnity claims and offers the opportunity to work within a collaborative and high-performing environment.

The successful candidate will investigate, manage, and resolve claims efficiently while ensuring compliance with service standards, regulatory requirements, and delegated authorities. This is an excellent opportunity for an experienced claims professional looking to develop their expertise within a respected and growth-oriented organisation.

Employment Type:

Full-Time

• Investigate, manage, and resolve professional indemnity claims accurately and proactively
• Assess policy coverage and identify liability exposure in line with contractual obligations
• Ensure claims are managed within agreed service level agreements and authority limits
• Maintain accurate reserving practices to reflect the organisation’s liability position
• Handle disputed and complex claims with a commercially focused approach
• Liaise regularly with brokers, customers, legal representatives, and internal stakeholders
• Review estimates and billing submissions from external service providers and resolve discrepancies
• Deliver high levels of customer service through timely communication and professional claims handling
• Support the wider claims strategy and contribute to operational and business targets

• Previous experience handling professional indemnity or professional negligence claims preferred
• Strong understanding of insurance policy coverage and claims processes
• Knowledge of compliance, regulatory, and statutory requirements within insurance claims
• Excellent analytical, investigative, and negotiation skills
• Ability to make balanced, impartial, and commercially sound decisions
• Strong communication and stakeholder management capabilities
• Organised approach with the ability to manage multiple priorities effectively
• Proficiency in Microsoft Office and other claims-related systems
• Full right to work in the UK without sponsorship requirements
• 30 days annual leave with the option to purchase additional days
• Flexible and hybrid working arrangements
• Enhanced family-friendly policies
• Opportunities for short-term remote working abroad
• Inclusive and collaborative workplace culture
• Career development and progression opportunities within a global organisation