Senior Claims Adjuster - Solicitors Professional Indemnity

About QBE

QBE is an international insurer with more than 13,000 people working across 26 countries. We aim to become the most consistent and innovative risk partner, and we rely on passionate, talented and kind people to help us achieve that vision.

We are looking to expand our team with a Senior Claims Adjuster who will manage complex and high‑value solicitors professional indemnity claims. This role offers the chance to mentor junior staff, influence strategy and work across a dynamic portfolio.

You will manage a dedicated portfolio of complex and high‑value solicitors PI claims from start to finish and support the Assistant Claims Manager by mentoring junior Claims Adjusters and interns.

• Investigate, manage and resolve complex and high‑value Financial and Specialty Markets claims efficiently and in a timely manner in accordance with policy terms and QBE Claims Philosophy.
• Support the implementation of the Claims strategy to enable delivery of overall business targets.
• Identify and investigate coverage issues to ensure that the company’s liability aligns with contractual commitments.
• Identify subrogation, contribution and other recovery issues and pursue them where appropriate.
• Manage disputed claims and other material claims issues to resolve and settle on an economic basis.
• Develop relationships with internal stakeholders and external customers so the Claims function fully supports their needs.
• Manage external legal providers, analyse coverage and defence reports and challenge advice to support critical claims decisions.

• Experience handling professional indemnity solicitors claims at an insurance company, adjuster, broker or law firm.
• Excellent organisational, investigative, analytical and negotiation skills.
• Strong communication skills, including presentation experience.
• Enthusiasm for change and continued professional development.
• Ability to mentor and build strong relationships with internal and external stakeholders.
• Professionalism and understanding of regulatory and statutory standards and requirements.
• IT skills, including MS Office and London Market claims systems.

• 30 days holiday a year, with the option to buy up to 2 additional days.
• Flexible working – part‑time, job share or compressed hours available.
• Pension – automatic enrolment with 10% employer contribution on basic salary.
• Private medical insurance – full coverage for you and your family.
• Family friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or method of parenthood.
• Short‑term remote work abroad – up to 20 days per year from certain locations.
• Sustainable investing – contributions to green businesses support our net‑zero goal.
• Cycle‑to‑Work – benefit your commute with up to £5,000 worth of bike or accessories.

• Adaptability
• Claims Resolution
• Communication
• Critical Thinking
• Industry Knowledge
• Insurance Claims Management
• Insurance Claims Processing
• Intentional Collaboration
• Managing Performance
• Negotiation
• Regulatory Compliance
• Risk Management
• Sound Judgment
• Stakeholder Management
• Strategic Leadership

QBE is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction it operates.