Desk Adjuster

Position Summary

We are currently recruiting for a Desk Adjuster 2 to join our team in Canada. The position location is adaptable, and we can offer in-office, hybrid or fully remote working arrangements. The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. Settling losses within delegated authority or reporting to clients while also directing field adjusters and legal counsel on a task basis.

• Investigation, collection, and analysis of claims information.
• Evaluates coverage, liability and quantum.
• Negotiates, settles, finalizes claims.
• Accurate recording, reporting and presentation of files.
• Maintenance of accurate billing, and time and expense records.
• Work with manager to maintain client relations.

• At least 2 years of technical claims handling experience in an insurance claims environment, knowledge of commercial and personal lines in both Property and Auto PD is required.
• Post‑secondary education in an insurance related field, working towards full independent adjusting license and CIP designation is required.
• Min of 4 CIPs completed with ability to obtain a probationary adjusting license for Ontario.
• Ability to conduct telephone investigations, evaluate, negotiate and settle first and third party commercial lines claims.
• Proficient in maintaining accurate and detailed activity, transaction and reserve records.
• Advanced computer skills including Office 365 and Windows 10.
• Excellent telephone etiquette and courtesy.
• Excellent communication skills, must be a team player with a strong commitment to quality and customer service.
• French/English Bilingualism would be considered an asset.

Crawford & Company is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas. Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies.

We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email as soon as possible to make appropriate arrangements.