Claims Assessor

Working hours

This role is available on a part-time, job-share or full-time basis.

Swindon – Hybrid or full home working option available.

30th June 2026

Join our dynamic team as a Claims Assessor. We’re looking for someone with proven experience in Life, Terminal Illness, Critical Illness or Income Protection Claims – expertise in more than one benefit type is a real advantage. This is an exciting opportunity to make a meaningful impact on the lives of our customers while advancing your career with a global leader in the insurance industry.

As a Claims Assessor, you will play a critical role in evaluating and processing claims related to Life, Terminal Illness, Critical Illness, and Income Protection. Your expertise and judgement will ensure that our customers receive the support they need during challenging times.

• Evaluate and assess claims in accordance with policy terms and conditions
• Review medical reports and other relevant documentation to determine claim validity
• Communicate effectively with claimants, medical professionals, and internal teams to gather information and provide updates
• Make fair and timely decisions on claims, ensuring compliance with regulatory and company guidelines
• Maintain accurate and thorough records of all claims assessments and communications
• Provide exceptional customer service by addressing inquiries and resolving issues promptly
• Collaborate with team members to share knowledge and best practices

• Previous claims assessment experience in at least one benefit type is essential
• Strong understanding of medical terminology and conditions related to all claim types
• Excellent analytical and decision‑making skills
• Outstanding communication and interpersonal abilities

We offer a wide range of employee benefits including a 12% defined non‑contributory pension scheme, an annual company bonus, private medical insurance, and the option to buy up to an additional 20 days or sell some of your holiday, alongside other flexible benefits.

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic. As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.