Claims Case Manager; Group Income Protection & Group Critical Illness

Working hours:

This role is available on a part-time, job-share or full-time basis.

Salary:
From £45,000 per annum (depending on experience) plus an excellent benefits package.

Location:

Flexible, UK.

Closing date for applications: 25th June 2026.

As a result of the exciting growth within Zurich Corporate Risk, we are looking for an experienced Income Protection and Critical Illness Claims Case Manager to join us on a permanent basis. Customer service is so important to us so if you share our passion for putting customers first, we would love to hear from you! Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.

This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

As the Claims Case Manager, you will provide expert claims assessment and management to our portfolio of Group Income Protection and Group Critical Illness Claims. You will build trust-based relationships with a portfolio of customers and be required to manage your own caseload of claims. You will assess new claim notifications and conduct proactive reviews of claims in payment, liaising with our Rehabilitation Team where needed.

You will provide robust and sensitive technical claims management, including information gathering over the telephone with all parties as well as requesting and assessing claims evidence, to ultimately enable decision making and reviews. Some cases will require you to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations.

• Claims management experience (Group IP and CI)
• CII Claims qualifications (but this isn’t essential)
• A passion for customers and driving through Continuous Improvement
• Ability to cope with varying workloads, pressures, and priorities
• Excellent verbal and written communication skills with the ability to quickly establish professional and effective working relationships with your customers
• Able to communicate effectively and sensitively with vulnerable customers, which may also necessitate some difficult conversations
• Excellent judgement and decision-making skills
• Personal contribution into our positive and supportive team culture
• Excellent attention to detail, with strong focus on quality and root cause analysis

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits.

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.