Commercial Account Handler

Benefits

• Salary: £30,000 – £50,000 DOE
• Location:
  
  Mansfield – Flexibility with remote working on successful completion of probationary period – preferably 2 days in the office
• Hours:
  
  9:00am – 5:00pm, Monday to Friday
• Benefits: 3% Employer Pension Contribution and 25 days holiday plus stats
• Opportunity to work with an established and supportive team
• Professional development and training opportunities
• Support towards industry qualifications.
• Opportunity to attend networking events and develop your professional profile.

Are you an experienced Commercial Account Handler looking to join a professional and growing insurance brokerage? We are seeking a motivated and customer-focused individual to support our commercial clients and deliver exceptional service across all aspects of commercial insurance.

You will be responsible for managing a portfolio of commercial insurance clients, handling renewals, new business, mid‑term adjustments, claims, and general client enquiries. You will work closely with insurers, underwriters, and Account Executives to ensure clients receive the most suitable cover and advice.

• Manage commercial insurance renewals, new business, and policy adjustments.
• Provide expert advice and outstanding customer service to clients.
• Liaise with insurers and underwriters to obtain competitive terms.
• Handle claims and policy queries efficiently and professionally.
• Ensure all activities comply with FCA regulations and company procedures.
• Build and maintain strong relationships with clients and insurer partners.
• Support business growth through client retention and cross‑selling opportunities.
• Attend business networking events and industry functions when required.

• Previous experience as a Commercial Account Handler within an insurance brokerage.
• Strong knowledge of commercial insurance products.
• Excellent communication and relationship‑building skills.
• High attention to detail and strong organisational abilities.
• Experience working within FCA‑regulated environments.
• Knowledge of systems such as Acturis, Open GI, and Microsoft Office is advantageous.
• A willingness to work towards Dip CII qualifications (or already qualified).

If you are looking to take the next step in your insurance career and join a business that values expertise, professionalism, and client service, we’d love to hear from you.