Claims Adjuster

Primary Details

• Time Type:
  Full time
• Worker Type:
  Employee
• A new role has arisen in our Portfolio Solutions claims team covering a variety of classes of insurance. The purpose of this role is to deliver exceptional claims service by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management.
• Location:
  
  Chelmsford
• Type:
  Permanent full time

Step into an exciting role as a London Market Claims Adjuster, where you’ll support the efficient management of a wide range of claims across multiple lines, including Professional Indemnity, Construction, International Property, Casualty, and Marine & Energy. Working within our innovative QPS Portfolio Solutions offering, you’ll help deliver market‑leading capacity to global trading partners in a Full Follow role. This is a fantastic opportunity to join a collaborative, inclusive organisation that values your contributions and offers excellent benefits and career development.

Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

• Leverage automation tools to efficiently manage the administration of a high volume of low‑value, cross‑class claims, ensuring accuracy and speed.
• Support the administration of claims which fall outside automation applying sound judgement and problem‑solving skills.
• Accurately triage and manage claim files through to settlement, prioritising new and existing work appropriately, ensuring they are adequately reserved, and settled economically and fairly.
• Deliver exceptional service by collaborating with brokers and suppliers to achieve positive outcomes for all parties.
• Contribute to innovation by supporting projects focused on Operational Excellence, Analytics, and Automation, helping to shape the future of claims handling.

• Ability to structure the day effectively, prioritising tasks and responsibilities to meet deadlines.
• Strong written and verbal communication skills, with the capacity to adapt to different audiences.
• Proficiency in Microsoft applications and confidence in working with technology, including automation tools.
• Collaborative approach and commitment to contributing to a positive team environment.
• Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and your family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

• Case Management
• Claims Administration
• Claims Settlement
• Collaboration Tools
• Communication
• Critical Thinking
• Customer Service
• Data Privacy
• Insurance Policies
• Intentional collaboration
• Managing performance
• Negotiation
• Problem Solving
• Risk Assessments
• Sound Judgment

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.