Senior Claims Handler

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Strata Solicitors, Gallagher Bassett’s in-house law firm, are looking to appoint a Senior Technical Claims Handler to join their growing team. This role will suit an experienced handler with a strong technical background in large loss Personal Injury claims (exceeding £100k), looking to play a key role in complex case management and technical leadership. The role can be aligned to either our Blisworth or Tamworth office, with home working flexibility and ad hoc travel to the office as required.

You will take full ownership of a portfolio of high-value, complex Personal Injury claims, managing cases through the pre-litigation stage and driving strategy to achieve the best possible outcomes for clients. Alongside your caseload, you will act as a technical specialist, supporting colleagues and contributing to continuous improvement across the team.

• Manage a caseload of large loss Personal Injury claims (£100k+), from initial notification through to settlement
• Develop and execute strategy on liability and quantum, achieving cost‑effective and timely outcomes
• Act as a technical referral point, providing guidance on complex claims and improving team capability
• Maintain accurate reserving, MI, and file management in line with SLAs and best practice
• Build strong relationships with clients, insurers, and panel solicitors, attending review meetings where required
• Support leadership with process improvement, technical excellence, and service delivery

• Proven experience handling high‑value Personal Injury claims (£100k+) is essential
• Strong background in third‑party claims within a legal, insurance, or TPA environment
• Confident managing complex liability and quantum discussions
• Working knowledge of CPR and relevant case law
• Experience across EL/PL, credit hire, or property claims is beneficial (but can be developed)
• Strong communicator with the ability to influence, advise, and build relationships
• Eligible to work in the UK

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back‑up family care
• And many more

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years,…