Claims Assessor

Claims Assessor – Starting salary £28500

Do you enjoy speaking with people on the phone? Are you naturally curious, open to challenges, and great at simplifying things? If so, this could be the perfect role for you.

We’re growing our Income Protection Claims Team and looking for new Claims Assessors (known as Claims Case Managers at Aviva) to join us. You’ll manage a portfolio of claims cases, working closely with internal and external partners to support both employers and employees. By assessing claims, arranging treatment and providing telephony support, you will help to get the best outcome for the customer.

You’ll support customers during difficult times, whether they’re off work, returning or facing long‑term absence. This role involves helping people through treatment, financial stress, or life‑changing events so you’ll need to support individuals with empathy and clarity. You’ll be part of a collaborative team that uses a mix of rehabilitation, motivational interviewing and relationship management to get the best outcomes.

100% office attendance will be required for a minimum of 6 months and then potential of some home working depending on progression in line with the Step progression framework.

• Confident on the phone and able to communicate clearly with a range of people.
• Strong decision‑making skills—you can explain your reasoning and negotiate effectively.
• Great at planning, organising and managing your time.
• Resilient, adaptable and keen to keep learning.
• Experience in insurance or income protection is a bonus, but not essential.

• Starting salary £28500 (depending on location, skills, experience and qualifications).
• Bonus opportunity – 6% of annual salary, actual amount depends on performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays and you can choose to buy or sell up to 5 days.
• Aviva‑funded Private Medical Benefit.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through the Matching Share Plan and share in the success of Aviva with the Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Even if you don’t tick every box, we would still encourage you to apply. We also consider all forms of flexible working, including part‑time and job shares. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working – spending at least 50% of their time in our offices each week – combining the benefits of flexibility, with time together with colleagues.