Claims Assessor

Claims Assessor (Salary: circa £28500)

Manage a portfolio of claims cases, working closely with internal and external partners to support both employers and employees. By assessing claims, arranging treatment, and providing telephony support, you will help to achieve the best outcome for the customer.

Support customers during difficult times—whether they’re off work, returning, or facing long-term absence. In this role you’ll help people through treatment, financial stress, or life-changing events with empathy and clarity.

• Manage portfolio of claims cases
• Work closely with internal and external partners
• Assess claims and arrange treatment
• Provide telephony support
• Support customers during returns to work or long-term absence

• Confident on the phone and able to communicate clearly with a range of people
• Strong decision‑making skills; can explain reasoning and negotiate effectively
• Excellent planning, organising and time‑management skills
• Resilient, adaptable and keen to keep learning
• Experience in insurance or income protection is a bonus, but not essential

• 100% office attendance for a minimum of six months, after which some home working may be possible depending on progression

• Starting salary circa £27000, depending on location, skills, experience, and qualifications
• Bonus opportunity – 6% of annual salary based on performance
• Generous pension scheme – employer contribution up to 14%
• 25 days holiday plus bank holidays; can buy or sell up to 5 days
• Aviva Private Medical Benefit
• Discounts: up to 40% on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through Matching Share Plan
• Save As You Earn scheme
• Flexible benefits including parental and carer’s leave, sustainability options such as cycle to work
• Paid volunteering days (3) to help others
• Wellbeing support and tools

We're inclusive and welcome everyone. We aim to receive applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage applying. We consider flexible working arrangements, including part‑time and job shares.