Commercial Motor Claims Handler

Your Career with Our Commercial Lines Motor Claims Team!

Starting salary between £26,700 to £29,650 (depending on hours, skills, and experience) plus additional benefits.

Are you an experienced claims handler looking for a new challenge or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Lines Motor Claims Team.

Our standard contracts are 35 hours, but we consider flexible working options and opportunities to increase to a 40‑hour contract subject to review and following a period within the business. Our team handles a diverse portfolio of claims involving trucks, trailers, HGVs, agricultural vehicles, taxi fleets, and more, ensuring your work remains varied and engaging.

These are permanent roles and will involve hours covering our opening times of 8:00am to 6:00pm (Monday – Friday).

In this role, you will support our customers and brokers throughout the motor claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of replacement vehicles, processing vehicle settlements, and providing updates on repairs and liability.

You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers’ daily lives. You will need to juggle multiple tasks at pace and utilise a range of digital systems.

• Support customers and brokers throughout the motor claims process.
• Assist from initial claim report to final resolution.
• Coordinate replacement vehicle arrangements.
• Process vehicle settlements.
• Provide updates on repairs and liability.
• Build strong broker relationships and minimise customer inconvenience.
• Manage multiple tasks efficiently using digital systems.

• Previous experience in motor claims or claims handling highly desirable; not essential.
• Ability to multitask and prioritise responsibilities in a fast‑paced environment.
• Willingness to collaborate, learn, and embrace change.
• Commitment to delivering high‑quality service and prioritising customer needs.
• Strong IT skills, experience with Microsoft Outlook and Word.

Starting salary between £26,700 and £29,650 (depending on hours, skills, and experience) plus additional benefits.

• Bonus opportunity – 6% of annual salary based on performance.
• Generous pension scheme – Aviva contributes up to 14%.
• 25 days holiday plus bank holidays, with ability to buy or sell up to 5 days.
• Aviva‑funded private medical benefit.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan.
• Parental and carer’s leave.
• Flexible benefits, sustainability options such as cycle to work.
• Paid volunteering days – 3 days.

Note:

This job role is not sponsorable under the Home Office points‑based system.

We’re inclusive and welcome everyone – applicants from all backgrounds and experiences are encouraged to apply. We consider all forms of flexible working.