Claims Handler

Claims Handler

Working hours:

This role is available on a part-time, job-share or full-time basis.

Location:

Glasgow (hybrid working after training period)

Closing date for applications: 20th July 2026

We’re looking for talented, driven people to join our Claims Team. You don’t need prior claims experience; strong communication, relationship management and negotiation skills are essential.

Opportunities are across Motor and Casualty claims, offering a varied and engaging environment where no two days are the same.

Our Claims function is the largest department in our UK General Insurance business and plays a critical role in ensuring customers receive an efficient, professional, and empathetic service.

We provide comprehensive training – 5 weeks in a classroom and 4 weeks of buddy support – followed by a supportive learning environment.

Employees can work flexibly: part‑time, flexible hours, job share, work from home or compressed hours. Talk to us at interview about the flexibility you may need.

As a Claims Handler you will support brokers, solicitors and suppliers, focusing on understanding caller needs and delivering a great outcome. You will also shape the business through suggestions and improvement initiatives.

• Handle and negotiate claims.
• Ensure compliance with statutory regulations.
• Develop and maintain relationships with internal and external customers.
• Proactively handle third‑party claims to settle cases within optimum timescales.
• Investigate and evaluate liability and quantum to achieve desired resolutions.

Full‑time hours are 35 per week, Monday‑Friday 8am‑6pm. No weekends, late nights or bank holiday work, and a hybrid model allows up to 50% work-from‑home after the training period.

Excellent communication, case and workload management skills are essential. A positive can‑do attitude and integrity are highly valued.

• Positive can‑do attitude, acting with integrity.
• Provide accurate information to brokers, solicitors and other third parties.
• Apply common sense and pragmatism to achieve appropriate outcomes.
• Support a culture of continuous improvement.
• Customer focused with excellent verbal and written communication skills.
• Strong attention to detail.
• Great team player and inquisitive nature, enjoying problem solving and building relationships.

• Financials
  • 12% defined non‑contributory pension scheme.
  • Annual company bonus.
  • Income protection.
  • Life cover – four times your salary.
• Time away
  • 28 days holiday a year plus bank holidays.
  • Option to swap UK bank holidays for days off that have cultural or religious significance.
  • Option to buy up to an additional 20 days or sell some of your holiday.
  • Three days paid volunteering.
  • Up to 16 weeks' full pay for maternity, paternity and adoption leave.
• Your health is important to us
  • Access to Private medical insurance.
  • Virtual GP appointments.
  • Discounted gym membership.
  • Free flu jab.
  • Access to a wealth of support from wellbeing partners.

We are an equal opportunity employer. We are committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.

As an inclusive employer we also want to ensure that all candidates feel comfortable and can perform at their best during the interview. We’ll provide practical support or reasonable adjustments if required.