Loss Property Claims Handler

Large Loss Property Claims Handler

East Anglia (Home-Based)

£50,000 - £55,000

My client are currently recruiting for a Large Loss Property Claims Handler to join their Large Loss Unit, handling high-value and complex claims across Motor, Casualty, Property, and Financial Lines. You’ll play a key role in ensuring effective claim settlements by conducting detailed investigations, managing negotiations, and reaching fair conclusions within your authority limits.

We believe in smart, flexible working — empowering our people to balance their time between home and the office in a way that works best for them, their teams, and our customers. You’ll work at least two days a week (40%) away from home, increasing to three days (60%) in the future.
This may include attending different office locations, visiting clients, or representing the business at industry events.

Please note: this role involves regular travel, which may include overnight stays and work outside normal business hours.

• Proactively manage a portfolio of large and complex claims (typically £500K+), from notification through to settlement.
• Take responsibility for major property losses.
• Deliver excellent customer service while maintaining accurate estimating and controlling indemnity spend.
• Lead meetings with solicitors, loss adjusters, and estimating committees.
• Share knowledge and support the development of colleagues across the claims community.
• Build strong working relationships with key stakeholders.
• Communicate regularly with policyholders, representatives, third parties, underwriting, and actuarial teams.

• Proven experience handling high-value and complex commercial property claims, with a settlement authority of at least £500K.
• Knowledge of catastrophic injury claims (desirable but not essential).
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively.
• A motivational approach, demonstrating empathy and adaptability to drive positive outcomes.
• Strong organisational and time management skills, with the ability to prioritise and thrive in a fast-paced environment.
• Educated to A-Level or degree standard, or holding an equivalent professional qualification (ACII/FCII/CILA).

For extra information please contact Glen Parker on  or Email: