Household​/Property Claims Technician

Job Title – Property Claims Handler (Contents)
Location – Manchester 2 days, Home Working 3 Days
Job Type – Permanent
Salary – £30,000 - £34,000

• Our client are looking to further bolster their existing Property claims team to support continued growth.

• Booking of smart appointments for Adjusters including gathering of all relevant information to aid the adjuster on site
• Use of Management tools to drive performance / ensure key SLA’s for suppliers are adhered to
• Ensure compliance with “Active Drying” using project management Gantt Charts to track & update
• Customers to be at the front of all activity including policyholders, Brokers & all other key stakeholders & ensuring they are communicated at key events / changes at all times
• Take control of claims including reducing claims life cycles through pro‑active management of suppliers / reduce costs
• Robust Challenge of building scopes & variations – record all challenges on the system
• Manage own case load to ensure key SLA’s / proactivity and fee targets are completed

• Extensive knowledge of Property Claims
• Ability to negotiate & settle claims using a variety of methods in line with TCF and Client requirements
• Strong Customer Skills
• Good communication skills with all stakeholders
• Ability to resolve difficult & complex claims
• Ability to communicate effectively and persuasively including report writing
• Ability to work in a structured manner to drive for quality
• High personal standards of service delivery as a core skill
• Ability to empathise and communicate at all levels
• Evidenced ability to plan and organise workload

Technical competence and experience of handling property losses up to an agreed value.

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