Individual Disability Claims Analyst

Job Title

Individual Disability Claims Analyst

Do you enjoy analyzing complex situations, exercising sound judgment, and making a real difference in the lives of policyholders? Would you like to contribute to our clients' financial security by supporting them through important life events? As an Individual Disability Claims Analyst, you will play a key role in evaluating and managing disability claims while ensuring a client experience built on professionalism, fairness, empathy, and accountability.

This is an excellent opportunity to showcase your analytical skills, decision-making abilities, and customer service mindset. People and their development are at the heart of everything we do, fostering an environment that supports collaboration, continuous learning, and innovation.

• Conduct in-depth analyses of disability claims by gathering, assessing, and interpreting relevant medical, vocational, financial, and contractual information.
• Determine eligibility for benefits by applying contractual provisions, internal guidelines, and medical and functional assessment principles.
• Manage complex or high-impact claims by collaborating with internal stakeholders, including medical consultants, managers, and specialized teams.
• Prepare clear and professional written communications, including claim approval and denial decisions, while ensuring compliance with contractual and regulatory requirements.
• Maintain regular communication with policyholders and their representatives to answer questions, provide updates, and explain claim decisions.
• Contribute to continuous improvement initiatives by keeping knowledge current and sharing expertise with team members.

• Recognized for strong analytical thinking and ability to exercise sound judgment in complex situations.
• Excellent customer service skills, professionalism, and a solution-oriented mindset.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities effectively.
• Excellent written and verbal communication skills and ability to collaborate effectively with a variety of stakeholders.
• Minimum of three years of experience in claims management, disability claims, or a related field.
• Knowledge of the medical field or long-term disability insurance (an asset).
• Demonstrates autonomy, adaptability, and resilience in a dynamic environment where priorities and volumes can change quickly.
• Advanced level of English and French proficiency, both written and spoken, as the role requires the analysis of unilingual English claims files and communication with English-speaking clients, healthcare providers, and business partners daily.

• Competitive group insurance plans.
• Competitive pension plan.
• Employee share purchase plan.
• Vacation, wellness, and personal development days.
• Telemedicine services.
• Employee and Family Assistance Program (EFAP).
• Ergonomic home office equipment program.
• Performance bonus.
• Discounts on iA Financial Group products.
• And much more.

Quebec / 1080, Grande Allee West

iA Financial Group

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States.

The secret to our success? Investing in you, one person at a time. Because for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

iA Financial group includes the following entities: iA Services financiers, iA assurance au.