Personal Injury Claims Adjuster Public liability

Primary Details

Time Type:
Full time

Worker Type:
Employee

To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy.

Leeds/Hybrid

Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

We are looking for a Personal Injury Claims adjuster to join our Casualty team in Leeds, focusing specifically on our employer’s liability & public liability claims. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture. With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company.

• Investigate and resolve Casualty Personal Injury claims to provide excellent claims handling service with minimal leakage.
• Identify and investigate coverage issues to ensure the company’s liability aligns with its contractual commitments.
• Identify subrogation, contribution, and other recovery issues and ensure these are successfully pursued where appropriate.
• Manage claims and other material claims issues to resolve and settle claims on an economic basis.
• Ensure claims fees and advice are responded to within agreed time frames to provide good service.
• Respond to internal and external stakeholder requests in accordance with service standards.
• Flag complaints as required and treat customers fairly.
• Maintain knowledge of the claims portfolio and provide information to others on request to support effective monitoring of claims and underwriting decisions.
• Reserve accurately to ensure the company’s liability is always clear.
• Maintain efficient handling of your own caseload to ensure the prompt, timely, and effective handling of claims.

• Experience dealing with Employer & Public Liability claims.
• Excellent investigative skills.
• Proven experience dealing with policy coverage.
• Experience dealing with liability negotiations.
• Effective communication skills, written and verbal.
• Relationship Management skills.

• 30 days holiday a year, with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important; open to part‑time, job share, and compressed hours.
• Pension – automatic enrollment with employer contributions of 10% of basic salary.
• Private medical insurance – fully comprehensive cover for you and your family.
• Family friendly policies – 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short‑term remote work abroad – up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – pension strategy supports net‑zero goal, investing more in green businesses.
• Cycle‑to‑Work – benefit from regular exercise; accessories up to £5,000.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.