Claims Analyst

Overview

At Strata Solicitors, we are committed to delivering exceptional service and achieving excellence in everything we do. As a Claims Analyst, you will play a key role in supporting the performance, efficiency, and continuous improvement of our claims operation, helping us maintain our reputation as a trusted partner to our clients.

This role can be based from either our Blisworth or Tamworth office
, with home-working flexibility and ad hoc travel to the office as required.

Working closely with the Claims Management team, you will provide analytical, operational, and administrative support to ensure the smooth running of the claims function. You will contribute to service delivery, performance reporting, process improvement, and client relationship management, whilst supporting the team in achieving key business objectives.

• Partner with Claims Managers and the wider management team to deliver an exceptional client experience.
• Act as a key point of contact between claims handlers and management, ensuring effective communication and efficient workflow management.
• Support the day-to-day coordination of incoming and existing claims to maximise operational efficiency.
• Produce and analyse claims statistics, management information, and performance reports to support business decision-making.
• Maintain accurate claims and client data, ensuring the highest standards of data integrity and reporting.
• Assist in the preparation of internal reports, client-facing reports, and service review documentation.
• Develop and document procedures to support consistent and compliant ways of working.
• Build and maintain strong relationships with clients and internal stakeholders.
• Monitor and support compliance with office procedures, client service level agreements (SLAs), and key performance indicators (KPIs).
• Assist with claims payment authorisation processes in line with agreed controls and governance requirements.
• Provide ad hoc administrative and operational support to the wider team as required.
• Support Claims Managers with service delivery initiatives, management information, and reporting requirements.

We're looking for a proactive and detail-oriented individual who thrives in a fast-paced environment and enjoys working collaboratively to drive positive outcomes.

Essential:

• Experience with in a motor claims handling environment.
• Strong attention to detail and excellent organisational skills.
• Ability to analyse data and produce meaningful reports and insights.
• Strong communication and stakeholder management skills.
• A proactive, solutions-focused approach with the ability to prioritise effectively.
• Eligibility to work in the UK.

Desirable:

• A Law degree or equivalent insurance qualification.
• Experience working within a legal, insurance, claims management, or related environment.
• Previous experience supporting team performance, process improvement, or operational reporting.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum core benefits:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top‑up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more...

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