Catastrophe Claims Representative

We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations:
Winnipeg, MB;
Wawanesa, MB;
Vancouver, BC;
Calgary, AB;
Edmonton, AB;
Lethbridge, AB;
Toronto (North York), ON;
Kitchener, ON;
Ottawa, ON.

Working Business Language:
English.

At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role.

The salary offered is estimated to be within the following range: $52,000 - $62,000. Candidates with salary expectations outside of the range are still encouraged to apply.

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance.

In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

The Catastrophe Claims Representative Level I supports Wawanesa’s goal of delivering an exceptional, consistent claims experience by fairly and equitably adjusting small to moderate complexity property claims arising from catastrophes, natural disasters, and weather events. In this role, you’ll apply and explain policy coverages, investigate and document losses, and manage a high-volume pending from first notice of loss through resolution.

• Support policyholders from first notice of loss through resolution with timely, empathetic service and clear communication.
• Interpret policy, confirm coverage, and set accurate loss and expense reserves.
• Investigate losses, assess liability (where applicable), document findings, and elevate or refer files when needed.
• Coordinate vendors and service providers, reconciling inputs from appraisers, TPAs, contractors, and repair facilities to accurately quantify losses.
• Negotiate and communicate fair settlements within assigned authority.
• Review repair estimates and grow your estimating capability (scopes and estimating software).
• Keep claim files audit-ready with accurate notes, diaries, and system documentation.
• Manage high-volume intake and inventory by prioritizing effectively and staying organized in a fast-paced environment.
• Work within adjusting guidelines and company procedures while staying current on regulatory/licensing requirements and product/industry updates.
• Travel on short notice for catastrophe deployments (including extended stays) and jump in to support non-CAT claims when needed.
• Take on other duties, as assigned, to support the team.

• Working toward a CIP designation and meeting adjuster licensing…