Water Specialist

Final date to receive applications: 31 July 2026

Department: Claims Management

Location: Stoke

Davies are looking to recruit an experienced Claims Handler who is looking for that next step within their career! This role comes with great exposure into the world of insurance including property adjusting. You will be joining the Property Claims team managing your own caseload of property insurance claims specific to escape of water.

• Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
• Adapting to a new style of working with video calls, scope building and direct contact with policy holders via "live chat"
• Composing professional and informative letters and other written correspondence
• Ensuring compliance with our contractual and regulatory requirements
• Reviewing data to set up new claims, appointing contractors and updating claims on internal systems
• Reviewing insurance policy wordings to establish if a claim is covered
• Managing and reviewing diaries in a timely manner
• Issuing payments to policyholders and suppliers for settlements
• Contributing to a happy team working environment

• High-level of experience in Escape of Water Claims
• A professional and adaptable communication style – both written and verbal
• Efficient administrative skills
• Strong numeracy, literacy, and IT skills
• A proactive attitude, and an enthusiastic approach

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides;
  High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
  
  Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan