Claims Recovery Representative; Damage Recovery Unit

Overview

We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business.

To maintain our uncompromising focus on customer service and to provide additional mobility options, we are looking for Claims Recovery Representatives to join our Damage Recovery department.

Hours:

• Full time (40hrs)
• Monday - Friday (8:00am-5:00pm)

Salary:

• £26,450.00 upwards dependent up on experience (based on 40 hour working week)

Location:

• Aldershot, Hampshire, GU111EJ

Our Claims Services division are looking for new members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. We are looking for Recovery Representatives who will join our Damage Recovery Unit based in Aldershot, A busy team responsible for recovering damage to our vehicles for the whole of the UK & Ireland.

Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided.

You’ll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it's maintaining accounts or interpreting loss data, you will need a good eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third party insurers, solicitors and other third parties involved.

Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate to us that you're able to make sound decisions based on your analysis of the situation. Along with this you'll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation.

If you are target driven and enjoy the challenge of a fast-paced environment, this could be the job for you!

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.

Damage Recovery

• Reviewing damage claims and assigning collection strategies
• Negotiating with individuals, insurance companies, corporate customers and credit card companies
• Maintaining accounts of collection sand incoming payments on claim files
• Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports
• Interpreting loss data in conjunction with debtor feedback in order to establish settlement needsand parameters
• Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed
• Determining what claims must be worked in order to obtain payment
• Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts
• In accordance with current government guidelines, we are unable to offer sponsorship for this role as the role does not appear on the Home Office list of RQF Level 6 roles approved for sponsorship under the Skilled Worker system.

The Recoveries department have a clear career path set out for all our employees. Whether you want to become an expert in your department or work your way into management, we will help you every step of the way. These opportunities are available to you as…