Concierge Job Bolton England UK,Insurance

DIVISION: QG Validations – Legal Services

We are looking to recruit two Concierge within our QG Validations team. The role will be hybrid based out of our Bolton office.

The role involves providing support and assistance to the Claims Handlers, Investigators, and managers to ensure that all claims are pro‑actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries, escalating and owning queries and issues through to their satisfactory conclusion.

To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of Quest Gates.

Key Skills

Excellent degree of knowledge of motor related claims and principles
Excellent communication skills, both oral and written, including professional telephone etiquette
Good degree of IT competency and literacy, with the ability to understand and operate bespoke internal systems quickly and efficiently
Demonstrate personal and professional integrity and lead by example
Ability to work and contribute positively as part of a team and in isolation
Ability to work accurately under pressure, adhering to deadlines and service standards
Strong organisational and administrative skills

The role involves

To demonstrate a high level of technical quality and service delivery
To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
To work closely with the team to ensure service is delivered to the highest possible standard
To promote and support the TCF principles
To ensure adherence to contractual/Client SLA’s and KPI’s
To be accountable for the satisfactory resolution of any issues

The Package

Enhanced contributory pension
Performance related bonus

Hours of work

Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office.

Closing Date for Applications

Close of business on 31st July 2026

If you would like further information about this vacancy or wish to apply, please contact by the closing date.

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