Intermediate Claims Adjuster - Auto Physical Damage

Salary & Benefits

At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering for our employees. Full‑time and part‑time permanent employees are eligible for an annual bonus plan, leave‑of‑absence top‑up programs, generous vacation time, personal days, premium‑free benefits and a pension plan. The salary offered for this role starts at $52,000.

Wawanesa offers a hybrid work environment that provides flexibility to balance in‑office and remote work. You may work from any of the following locations:
Calgary (AB), Edmonton (AB), Lethbridge (AB), Toronto (North York, ON), Kitchener (ON), Ottawa (ON), Moncton (NB), Dartmouth (NS).

Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa is the parent company of Wawanesa Life and Western Financial Group, both of which distribute insurance products across Canada. Wawanesa proudly serves more than 1.7 million members and employs over 3,300 people across the country.

The company contributes more than $3.5 million annually to charitable organizations and is recognized as one of Manitoba’s Top Employers.

The Claims Adjuster Level 2, Auto Physical Damage contributes to Wawanesa’s goal of delivering an exceptional and consistent member experience through the fair and equitable adjustment of low‑complexity auto physical damage claims. The role is responsible for applying and explaining policy coverages and documenting claim files throughout the claim life cycle, ensuring timely and prompt management from initial report to conclusion.

• Provide direction and support to our members throughout the claims process by delivering exceptional service with empathy.
• Ensure timely and proactive communication through voice, digital, and written correspondence, and professionally address all inquiries.
• Adjust low‑complexity auto physical damage claims.
• Review and interpret policy wordings, determine coverage, and communicate decisions to members.
• Establish accurate loss and expense reserves throughout the claim, evaluating information from appraisers, third‑party adjusters, and repair facilities.
• Conduct comprehensive investigations on all files to determine coverages and liability, adhering to Wawanesa’s adjusting guidelines and engaging appropriate internal and external resources when necessary.
• Collaborate directly with vendors such as appraisers, rental companies, repair facilities, and other partners to coordinate services.
• Negotiate and convey claim settlements within authority limits, communicating decisions promptly and effectively while maintaining an exceptional customer experience.
• Maintain an effective diary system and document claim file activities in accordance with established procedures.
• Remain up to date with legislative changes and industry trends and comply with all provincial requirements.
• Support the CAT plan as necessary, including assistance on claims outside the primary service area.
• Perform other duties as assigned.

• At least 1 year of insurance experience, preferably in auto.
• Post‑secondary degree preferred.
• Currently pursuing or completed a CIP designation through the Insurance Institute of Canada.
• Exceptional customer‑service skills demonstrating empathy and concern for member satisfaction.
• Excellent communication skills—listening, written, and spoken.
• Strong investigative and analytical skills with high accuracy in data entry.
• Excellent time‑management and organizational skills with the ability to prioritize in a fast‑paced, changing environment.
• Good negotiation, decision‑making, and critical‑thinking skills, as well as a willingness to improve.
• Strong teamwork skills with the ability to collaborate with others.

Wawanesa is committed to Diversity, Equity, Inclusion and Belonging (DEIB). We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2

SLGBTQIA+ community, gender‑diverse and neurodiverse individuals, and anyone who can contribute to further diversification of thought and ideas. If you require accommodations during any stage of the recruitment process, please contact

All Wawanesa job applicants are subject to Wawanesa’s Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and hiring leaders in compliance with all applicable legislation.