Health & Safety Insurance Advisor Posted £ Head-Office Pe

Join Superdrug Head Office
- Make a Real Difference Every Day!

Location:

Hours:

37.5 | 9.00am - 5.30pm
- Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary:
Competitive

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Provide insurance and safety advice to employees in linewith Company policy and procedures and current legislation. Manage theday-to-day handling of the business' insurance claims and assist the Insurance Manager and Safety Team in achieving departmental objectives by liaising with internal and external stakeholders.

• Managingproduct, employee and public personal injury claims, liaising with stores,insurers and solicitors. Investigating claims and obtaining documentation to help determine liability.
• Ensuringsolicitor letters and court claim forms are handled within required legaldeadlines.
• Providing advice and dealing with property claims, proving third-party negligence torecover losses for the business.
• Handlingmotor claims and liaising with insurers to support risk management solutions.
• Offeringrehabilitation support to employees following workplace accidents in conjunction with employer liability insurers.
• Attendingregular meetings with solicitors, brokers and insurers to ensureprocesses, documentation and risk management systems support effectiveclaims defence.
• Liaising with and providing advice and information to Customer Service and People Teams regarding customer accident complaints.
• Monitoringchanges in legislation and court rulings that may impact insurance andsafety within the business.
• Attendingquarterly meetings with third-party cost consultants dealing with landlordinsurance matters.
• Regularlychecking the Display Screen Equipment (DSE) database, providing advice and carrying out assessments for Head Office employees when required.
• Maintaining and updating the Safety Handbook on the Superdrug and Savers Store Intranet.
• Providingeye test advice and Specsavers vouchers upon request.
• Checkinginvoices through Bottomline to ensure accuracy, prevent duplication and allocate costs correctly.
• Assisting with ad hoc requests both within and outside the department, taking ownership to resolve queries.
• Producingreports and providing data analysis as required for internal reportingpurposes.

• Youenjoy working in a fast-paced retail Head Office environment.
• Youhave excellent organisational and communication skills.
• Youhave strong attention to detail.
• Youcan work to deadlines and prioritise your workload effectively.
• Youare comfortable following established processes whilst also using your own initiative.
• Youenjoy building relationships and collaborating with a variety of internal and external stakeholders.
• Sees every interaction with the customer as an opportunity todelight them and
• comfortable using different platforms to communicate with them.
• Understands customer needs and empowers others to remove anybarriers to deliver great
• service.
• Uses positive language and behaviours in all interactions with customers and colleagues,
• building trust and rapport.
• Always prioritises actions which delight the customer/colleague.
• Suggests and supports new ideas and ways of working which are designed to improve service
• Are confident using data to make tactical decisions.
• Are knowledgeable about their specialism and has an awareness oftheir wider market and to support with the current trends in their business area.
• Actively looks for new ways of working through Ai…