Claims Adjuster

Primary Details

Time Type:
Full time Worker Type:
Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy

At QBE, we get to the heart of what matters for our customers.

And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.

It’san exciting time.

We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?

Aspartof the QBE team,you’llget to spend every day working with people who are passionate,talented and kind.

- Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

We are recruiting for a Claims Adjuster within the FSM claims team handling professional indemnity claims. You will investigate, manage and resolve more complex claims accurately and pro-actively, and within SLA’s and agreed authorities.

Reporting to Claims Team Leader, you will deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management with a particular focus on professional indemnity claims.

• Investigate, manage, and resolve professional indemnity claims efficiently and in a timely manner.
• Ensure adherence to SLAs and authority limits while managing claims.
• Support the implementation of the Claims strategy to enable delivery of overall business targets.
• Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments.
• Reserve accurately to ensure that the Company’s liability is always clear
• Ensure that messages, advice, and correspondence, are responded to pro-actively and within agreed time frames to provide a professional service to brokers and clients
• Proactively manage estimates and billings calculated by client’s service providers and brokers resolving any discrepancies.
• Regular interactions with key stakeholders including our customers, brokers and internal partners
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.

• Experience of handling of professional negligence claims is preferred
• Current knowledge of compliance, regulatory and statutory requirements
• Proven experience dealing with policy coverage
• Organisational, investigative, analytical and negotiation skills
• Ability to make balanced and impartial judgements
• Excellent communication and presentation skills
• Relationship Management skills
• Able to use MS Office applications and strong IT skills

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint, by investing more ingreen businesses than the broader…