Director, Corporate Claims Product (Property

Out-of-Scope

Full Time Term (2 years)

Work hours:
Monday – Friday, 40 hours per week

Location:
Saskatchewan/Alberta/Manitoba/Ontario (where our offices are located) -

This role is eligible for hybrid work – this means you’ll have the flexibility of working from home and in the office, on a scheduled rotation.

Division:
Corporate Insurance

Pay Range: $122,139 - $162,859

Apply By:
August 13, 2026

The successful candidate will be responsible for the implementation of corporate claims strategies that are anchored in customer experience and aligned to strategic direction for property portfolio.

In this role, you will develop and implement governance, policy, processes, standards, reporting and monitoring of claims functions. In addition, you will develop and implement best practices and continuous improvement to support corporate priorities of operational excellence and sustainable growth while maintaining a national focus.

Corporate insurance focuses on research, data, competitive intelligence, and industry best practice to set strategy and standards and works in tandem with operational areas to drive strategic execution, opportunities, shareholder value, and customer & partner experience.

Key Accountabilities

Note:
This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Corporate Claims Strategies & Implementation

• Develops and implements Corporate Claims strategies, best practices, performance standards and procedures, including development of change management plans.

• Collaborates with Claims Operations to understand training requirements and provides input into training strategies.

• Collaborates with claims operations leadership teams and other internal and external partners in the development and implementation of effective and consistent claims handling models of all lines in all regions.

• Supports the development and implementation of corporate transformation initiatives.

• Leads research and analysis related to corporate claims handling initiatives or efficiencies and provides strategy recommendations from findings.

• Partners and collaborates with Claims Operations to solicit and share feedback, develops strategies and tactics to address concerns, ensuring impact of changes include consideration beyond immediate area to improve claims handling processes.

• Identifies opportunities and risks associated with changes in technology, considering the potential impact on claims operations; communicates, facilitates, and supports the necessary changes for continuous improvement.

• Collaborates with Corp Claims Management to ensures an effective audit program is in place to monitor the quality and efficiency of claims handling processes and compliance to internal claims standards.

• Manages and prioritize the intake process for, operational and cross functional initiatives; from intake to implementation; ensuring all relevant business partners are included in the process.

• Ensures enhancements and changes have incorporated a change assessment to determine best course of action for implementation.

Corporate Claims Relationships

• Collaborates with regional claims leadership to ensure processes and standards are followed related to claims handling and settlement negotiations involving claim financials, complex recovery matters, denials, coverage, evaluation, and legal referrals.

• Conducts branch visits to develop an effective working relationship between operations staff and Corporate Claims.

• Participates on steering committees in relation to the development and/or enhancement of insurance products to ensure strategic alignment with claims practices.

• Collaborates with Corp Claims teams and other areas of the organization (Legal, Product Management, Corp Analytics, BRM’s) to ensure alignment with claims strategies and impacts to claims handling standards and procedures are considered.

Corporate Claims Standardization &…