Commercial Cost Consultant - Large Loss Property Claims

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

In this role, you will work closely with clients and internal stakeholders to assess and evaluate complex commercial large loss claims, supporting the early‑to‑mid stages of the claim lifecycle. Through a combination of on‑site visits and virtual reviews, you will analyze damage, validate loss details, and develop thorough scopes of repair, aligning with multiple stakeholders to recommend restoration approaches tailored to each project.

Your focus will be on establishing accurate, well‑supported pricing and providing expert cost guidance to inform decision‑making.

You will apply your expertise across a diverse range of commercial industries such as builders’ risk, manufacturing, real estate, hospitality, retail and other specialized sectors, adapting your approach to the unique operational and structural considerations of each loss. By interpreting drawings, site conditions, and technical inputs, you will ensure that scopes reflect both practical repair solutions and appropriate commercial outcomes.

You will collaborate closely with Claims Professionals, brokers, engineers and customers to provide timely, transparent insights and recommendations. This includes reviewing estimates, validating assumptions, identifying cost drivers and offering practical options to support effective claim resolution. You will play a critical role in setting a strong foundation for successful outcomes through the accuracy and clarity of your initial assessments.

In addition, you will contribute to maintaining consistency and quality across the broader partner network by reviewing external consultant deliverables—including scopes and cost estimates—and providing thoughtful feedback and insight. Your approach will emphasize collaboration and alignment, helping to ensure clarity, accuracy and adherence to best practices while fostering strong, professional relationships with external partners.

This work must be completed efficiently to control indemnity and expense costs, without compromising Customer Experience. You will ensure all activities align with Aviva’s best practices and handling procedures.

Given the nature of this role and oversight requirements across the country, this is a remote‑based hybrid position which includes frequent travel in Ontario.

• Act as a trusted advisor on complex commercial large loss claims, bringing clarity and structure to situations that are often ambiguous, time‑sensitive, and high impact.
• Interpret loss information from multiple sources—including site observations, documentation and stakeholder input—to form a clear view of the damage, required work and associated cost considerations.
• Shape early‑stage claim direction by helping define practical repair strategies and providing well‑reasoned pricing perspectives that support confident, informed decisions.
• Apply your expertise across a range of commercial environments, adjusting your approach based on the operational realities and technical nuances of different industries such as builders’ risk, manufacturing and other specialized sectors.
• Work alongside internal teams and customers to test assumptions, challenge inconsistencies and bring forward insights that improve overall claim outcomes without over complicating the process.
• Contribute to a strong, consistent approach to large loss management by offering an informed perspective on external reports, helping to enhance quality, clarity and alignment across all parties involved.
• Build effective working relationships with external consultants by engaging in open, professional dialogue that supports shared understanding and continuous improvement.
• Provide concise, actionable…