Motor Claims Handler

Join Our Team as a Motor Claims Handler!

Are you confident on the phone, sharp with emails, and experienced working in a professional office environment? We’re growing and looking for proactive, customer-focused individuals to join us at 4th Dimension Innovation Ltd in Egham, Surrey.

This is a hybrid role, with time spent in our Egham office and the flexibility to work from home once fully trained. We’re looking for someone who already has experience working in an office-based environment, and is confident communicating with customers via telephone and email. Previous experience in insurance or claims handling is desirable, but not essential — full training will be provided.

As a Motor Claims Handler within our First Notification of Loss (FNOL) team, you’ll be the first point of contact for customers following a motorcycle incident. You’ll guide them through the claims process from initial contact through to resolution, delivering a smooth and professional experience.

• Customer Communication:
  Handle inbound and outbound calls, providing clear and supportive guidance
• Email Management:
  Respond to customer and third-party emails promptly and professionally
• Claims Handling:
  Manage claims in line with service level agreements and regulatory requirements
• Fraud Awareness:
  Identify and escalation potential fraud indicators
• Team
  
  Collaboration:
  
  Work closely with internal teams, engineers, and third parties

• Telephone Experience – Confident handling calls in a professional environment
• Email Communication Skills – Clear, accurate, and timely written responses
• Office-Based Experience – Previous experience working in an office setting is essential
• Customer-Focused Mindset – Passionate about delivering excellent service
• Attention to Detail – Strong accuracy in data handling and documentation
• Problem-Solving Skills – Able to manage queries effectively
• IT Literate – Comfortable using multiple systems

Experience with in insurance, claims handling, or financial services

We specialise in motorcycle claims handling, offering services across logistics, repair, engineering, and customer support. You’ll be part of a supportive, fast-paced team where your work genuinely makes an impact.

• Hours:
  
  Monday to Friday - Rota for Saturdays once a month
• Salary: £24,500 to £26,500
• Location:
  
  Egham, Surrey (Hybrid working available after training)
• Contract:
  
  Full-time
• Perks:
  Training & development, career progression, and a supportive team culture