Claims Technician

Job title:

Claims Technician

Salary: B3 £ 26,403 - £28,142

Hours:

37 hours per week (Full-time)

Contract:

Permanent

Location:

Leeds City Council – Civic Hall with hybrid working offered.

As a Claims Technician, you will be proactive and self-driven to manage a mixed discipline caseload of insurance claims in a fast-paced working environment.

Working within the Leeds City Council in-house Claims Team, you will ensure that claims are handled consistently in accordance with legislation and best practice.

You will be an excellent communicator, able to work diligently and accurately to deliver outcomes for the council.

Leeds City Council is one of the largest employers in the region with over 14,000 employees and we seek to recruit and develop talented individuals who embody our council values and ambitions.

• Ability to work pro-actively, be results oriented, self-driven and to work independently. You should be able to solve problems in a constructive and timely manner and to actively seek to find solutions to problems.
• Communication skills with the ability to communicate complex issues effectively to a wide variety of audiences, both verbally and in writing.
• Experience working with end-to-end Claims Management Software system(s)
• Understanding of insurance principles, different policy classes and wordings
• An awareness of current issues and developments facing local government

As a Claims Technician, you will be required to manage a mixed-discipline caseload of claims including, where relevant, the First Notification of Loss (FNOL), investigation, evaluation, and settlement of claims, in line with relevant internal & external Claims Handling Best Practices protocols and targets. You will also manage a mixed discipline caseload of full/partial recovery of any monies paid out by the council from any relevant negligent Third Parties/their Agents or Insurers.

You will demonstrate knowledge and application of insurance principles, and different policy classes and wordings, and an understanding of how these are to be applied in a claims environment. You will liaise with key stakeholders both within and outside the council, including elected representatives and senior managers.

You will assist in all of the day to day activities associated with delivering a successful claims function, providing support to the Claims Handlers in the development and provision of information, handling of complaints and management of different classes of claims.

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria.

Ensure you are eligible before applying.

Managing a mixed discipline first and third-party caseload of claims from initial notification through to resolution including potential recovery, ensuring accuracy, fairness, and compliance with LCC/Insurer Claims Handling Best…