Claims Handler

Company Description Car Call provides comprehensive post-accident support for drivers involved in non-fault incidents, helping to reduce stress and complexity after a collision. Customers benefit from no excess charges and protection of their no-claims bonus, as claims are not made through their own insurer. The company offers free legal advice for any injury or discomfort, including recovery of out-of-pocket expenses and medical costs.

Car Call arranges vehicle collection, comparable replacement cars, and repairs at approved centres to ensure a  good as new  standard. Throughout the process, trained claims management specialists keep customers informed, aiming to minimize the impact of a stressful event.

Role Description This is a full-time Claims Handler role with a hybrid work arrangement, based in the Greater Cheshire West area, with some work-from-home flexibility. The Claims Handler will manage non-fault motor claims from first notification of loss through to resolution, ensuring a smooth, efficient, and empathetic experience for customers. Daily responsibilities include assessing claim details, liaising with drivers, insurers, repair centres, and legal partners, and maintaining accurate records in internal systems.

The role involves coordinating vehicle collection and replacement, monitoring repair progress, and updating customers at key stages. The Claims Handler will also identify potential recovery opportunities for costs and support compliance with internal policies and industry regulations.

Qualifications

• Candidates should possess strong skills in Claims Handling and Claims Management to oversee cases from initiation to closure.
• Candidates should possess excellent Communication skills, including clear verbal and written communication and active listening.
• Candidates should possess experience with Insurance Claims and general Insurance processes, ideally within motor or personal injury contexts.
• Candidates should possess good organizational and time-management abilities, with attention to detail and accurate record-keeping.
• Candidates should possess customer-focused skills, demonstrating empathy, professionalism, and resilience when dealing with distressed or upset drivers.
• Relevant experience in claims, insurance, or legal support is beneficial, along with familiarity with claims management systems and basic IT proficiency.
• A high school diploma or equivalent is required; further education or industry qualifications (e.g., in insurance or claims management) are an advantage.