Technical Mitigation Handler

Reporting to the Mitigation Operational Team Leader, the Technical Mitigation Handler will proactively manage a caseload of technical mitigation claims, including personal injury (Non-Portal & MOJ), high risk/complex credit hire & property damage.

This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party’s claim direct to reduce overall hire duration.

Location
:
Liverpool Hybrid/Sevenoaks Hybrid /Remote working available

Working hours: 37.5 hours, Monday to Friday from 9am to 5:30pm Salary:
Between £35,271 and £41,556 plus potential bonus of £2000per annum paid quarterly

What you will be doing:

• Proactively manage a portfolio of high risk/complex mitigation claims, including credit hire, personal injury & property damage.
• Validate all claims for indemnity and fraud.
• Proactive and correct assessment of liability, including communication of our decision.
• Accurate quantum assessment of claims presented using the relevant tools available to assist.
• Application of accurate reserves in line with company guidelines.
• Act as a referral point and assist with coaching and mentoring of less experienced handlers.
• Identify opportunities to improve our strategies and work with the wider team to implement and measure strategic changes.
• Working with panel solicitors on litigated cases that are being handled on a non-delegated basis.
• Any other Ad hoc task as the needs of the business dictate.

What we’re looking for:

• Level 3 Mitigation Handler or similar in other departments.
• Significant credit hire and/or personal injury claims experience and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & costs.
• Persuasive, strong and confident communicator, and ability to work as part of a team.
• Ability to use own initiative to explore all options to achieve the best outcome for the business.
• Commercial market awareness regarding credit hire and/or personal injury and all relevant case laws.

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other

We challenge the status quo

We succeed when we help those around us succeed

We decide quickly when the smart thing to do is use our judgement

A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options

24/7 mental health support & free counselling available

Grow with us:
Through career fairs, leadership programs, and learning on the go!

Flexible benefits, including early access to salary via our internal platform

Hybrid working options to support work-life balance and individual needs

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

Mindful Employer – championing mental health and wellbeing

Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities

Menopause Friendly accredited – supporting every stage of life

Armed Forces Covenant signatory – honouring those who serve

Armed Forces Defence employer recognition scheme - Supporting those who serve

Great Places to Work 2024/25 – fostering an engaging and positive workplace culture

Best Place to Work for Development – proud to be investing in people’s future

Best Place to Work for Women – breaking down barriers to women s career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.