Claims Governance & Complaints Handler - Hybrid Role
Remote / Online - Candidates ideally in
Liverpool, Merseyside, L1, England, UK
Listed on 2026-08-19
Liverpool, Merseyside, L1, England, UK
Listing for:
Granite Group
Full Time, Remote/Work from Home
position Listed on 2026-08-19
Job specializations:
-
Insurance
Risk Manager/Analyst, Insurance Sales, Insurance Agent & Advisor
Job Description & How to Apply Below
Acorn Insurance is seeking a Complaints Handler to manage motor insurance complaints from first contact to final response. You will own each case, including escalations to the Financial Ombudsman Service, and work to resolve issues fairly under FCA rules.
The role is hybrid, with Liverpool or Sevenoaks as locations, and offers training and progression. With 37.5 hours per week, the salary is £29,000–£35,000 depending on experience, plus a £2,000 performance-based bonus potential per annum.
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