Legal Expenses Claims Handler

A well-established organisation is seeking a Claims Handler to join its Legal Services team. This is an excellent opportunity to develop your claims handling expertise within a supportive and fast-paced environment, working closely with customers, legal professionals, and key stakeholders.

• Manage claims from initial set-up through to conclusion.
• Review and assess claims against policy criteria.
• Handle customer enquiries and manage expectations throughout the claims process.
• Review supporting documentation and identify any outstanding information required.
• Provide accurate guidance to customers, colleagues and stakeholders.
• Build and maintain positive working relationships with key contacts.
• Maintain accurate records and update claim costs in line with internal procedures.
• Process payments and reconcile data accurately and efficiently.
• Review invoices and challenge costs where appropriate.
• Ensure all work is completed in line with internal policies, procedures and regulatory requirements

• Excellent communication skills are essential to this role.
• Ability to organise and manage your own workload with minimal supervision.
• Strong IT skills, including Microsoft Office applications.
• Ability to work collaboratively as part of a team while using initiative.
• Strong attention to detail and ability to meet deadlines.
• Experience with in a regulated claims environment would be advantageous but is not essentia

• Salary of £27,000 per annum

(£14.84 per hour equivalent)

• Hybrid working pattern with 2 days in the office and 3 days working from home
• Monday to Friday, 09:00-17:00
• 25 days annual leave plus bank holidays
• Pension scheme with employer contributions
• Life assurance cover
• Access to employee discounts and benefits platform
• Career development and training opportunities