Senior Claims Handler

Job Description

Introduction

Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Strata Solicitors, Gallagher Bassett’s in-house law firm, are looking to appoint a Senior Technical Claims Handler to join their growing team.

This role will suit an experienced handler with a strong technical background in large loss Personal Injury claims (exceeding £100k), looking to play a key role in complex case management and technical leadership.

The role can be aligned to either our Blisworth or Tamworth office, with home working flexibility and ad hoc travel to the office as required.

How you'll make an impact

You will take full ownership of a portfolio of high-value, complex Personal Injury claims, managing cases through the pre-litigation stage and driving strategy to achieve the best possible outcomes for clients.

Alongside your caseload, you will act as a technical specialist, supporting colleagues and contributing to continuous improvement across the team.

• Manage a caseload of large loss Personal Injury claims (£100k+), from initial notification through to settlement

Develop and execute strategy on liability and quantum, achieving cost-effective and timely outcomes

Act as a technical referral point, providing guidance on complex claims and improving team capability

Maintain accurate reserving, MI, and file management in line with SLAs and best practice

Build strong relationships with clients, insurers, and panel solicitors, attending review meetings where required

Support leadership with process improvement, technical excellence, and service delivery

About You

• Proven experience handling high-value Personal Injury claims (£100k+) is essential

Strong background in third-party claims within a legal, insurance, or TPA environment

Confident managing complex liability and quantum discussions

Working knowledge of CPR and relevant case law

Experience across EL/PL, credit hire, or property claims is beneficial (but can be developed)

Strong communicator with the ability to influence, advise, and build relationships

Eligible to work in the UK.

#LI-PH1

#LI-hybrid

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch.

xrnqpay We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)