Claims Technician

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Job Location:

London

Job Type: Permanent

Remuneration:
Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Adjusting Executives in London. The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed.

The role requires both empathy and initiative – clear communication helps customers feel supported, while independent thinking keeps claims moving forward. Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You’ll explain complex details to relieved claimants and have contractors praising your organisational skills. It's a chance to make a real difference in people's lives, one steady step at a time.

Whether working from home or in our bright, collaborative office, you'll be part of a supportive team.

We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA). It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

• Experience in a claims environment, ideally property claims.
• Excellent communication skills:
  You'll speak with and write to policyholders, insurers, contractors, and more.
• You’ll explain complex details clearly, and negotiate fair settlements for all.
• A commitment to work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.

The skills that will be developed once working:

• Training:
  We will provide all the Sedgwick specific training you need to thrive in this role.

What we’ll give you for this role:

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Health & support
• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection
• Other benefits
• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

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