Claims Handler

In this role you will manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.

Responsibilities include:

Maintaining expected case load of property claims.

Examining claims forms, policies and endorsements, client instructions and other records to determine coverage.

Investigating claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence.

Providing support and advice to policy holders with respect to their claims

Preparing first reports by collecting and summarising information required.

Where possible settling claims after determining liability, client’s instructions, and authority levels.

Type client reports in an accurate and timely manner.

Adhere to insurer client Service Level Agreements and processes.

Update Claims Management System as required.

Effectively deal with service/product replacement providers.

Comply with and maintain Service Level Agreements and Key Performance Indicators.

Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service standards.

Process daily outgoing mail in a timely manner.

Archive files and retrieve archived files on request.

Maintaining professional and technical knowledge through continuing education.

Providing assistance to other offices in the event of a Catastrophe, as required.

Proud member of the Disability Confident employer scheme

Company:
Crawford & Company Salary:
Not specified

Hours:

Full-time

Location:

Glasgow, G2 5UB
Working pattern:
Hybrid - 3 days remote Job type:
Permanent Posting date: 24 Aug 2026 Closing date: 23 Sept 2026

In this role you will manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.

Responsibilities include:

Maintaining expected case load of property claims.

Examining claims forms, policies and endorsements, client instructions and other records to determine coverage.

Investigating claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence.

Providing support and advice to policy holders with respect to their claims

Setting loss reserves.

Preparing first reports by collecting and summarising information required.

Where possible settling claims after determining liability, client’s instructions, and authority levels.

Controlling claim costs.

Type client reports in an accurate and timely manner.

Adhere to insurer client Service Level Agreements and processes.

Update Claims Management System as required.

Effectively deal with service/product replacement providers.

Comply with and maintain Service Level Agreements and Key Performance Indicators.

Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service standards.

Process daily outgoing mail in a timely manner.

Archive files and retrieve archived files on request.

Maintaining professional and technical knowledge through continuing education.

Providing assistance to other offices in the event of a Catastrophe, as required.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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