Claims Executive

We are on the hunt for a field based Claims Executive who will have responsibility for focusing on mid-market client claims for all client segments within their specified area of the business. You will also be responsible for managing the claims efficiently and effectively, however helping clients analysing claims data providing forecast and risk management oversight, interpreting trends, navigate complex loss, and strengthen the offering of our total commitment to each of our clients and colleagues, being client-centric and collaborative.

Acting as the key conduit between clients and broking teams, TPAs and insurers ensure effective management of claims, where the role is highly client-facing.

The primary focus of this role is to Focus on large client management in the mid market proposition for all client types.

Claims and incident analysis of client claims data for Claims defensibility, risk management assistance

Reviewing and analysing similar industry trends to proactively focus clients with preventative measures

To be proactive in the arrangement and management of regular client claim review meetings, and attend such meetings fully prepared and produce accurate up to date claims MI.

Support the Account Executive and broking teams.

Produce Claims information and reports for client renewals and claims reviews.

Collaborate with colleagues in both broking and new business teams to ensure the provision of superior quality claims data, provision of our claims proposition to both existing clients and any prospective clients, driving for excellent client retention and supporting new business wins.

Ensure all claims details are recorded accurately and in accordance with procedural guides on the relevant PAS system

Proactively deal with all claims, and promptly alert your line manager, conduct colleagues to any complaints, conflicts of interest, and Errors & Omissions (E&Os).

Broad Technical knowledge of all general classes of insurance, with the ability to read, understand & interpret policy wordings and explain cover to clients & colleagues alike.

Confident to challenge insurers on the interpretation of their own policies and apply it to claims, involving the Complex Claims leader for awareness should escalation be required.

Able to present and host client face to face reviews, analyse claims data, spot trends and advise clients based on their claims performance, past, present & future.

Strong interpersonal and communication skills across a scaled and multiple site Claims function

Ability to manage expectations in a professional manner.

Able to liaise with external and internal legal counsel to interpret their advice for our clients

A robust understanding of business processes and performance levers

Strong understanding of the internal and external Claims function, company performance, market intelligence, business drivers, etc

Stakeholder management and strong communicator, including negotiation, contracting, consultancy, facilitation, influencing, presentation and communication skills

In return you will be welcomed and supported by our Ardonagh family joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Annual car allowance

• Holiday entitlement of 26 days plus bank holidays increasing with length of service

• 35 hour working week

• Opportunity to progress your career across the entire Ardonagh family

• Award-winning…