Subsidence Indemnity Manager

JOB TITLE: Subsidence Indemnity Manager.

SALARY: £61,300pa to £74,900pa plus the benefits listed below.

LOCATION: Nationwide.

HOURS: Full-Time.

WORKING PATTERN: Remote/Home based role. Please note occasional travel to conduct subsidence claim visits predominantly in the Midlands/ South East of England will be required.

In General Insurance we protect what matters to our customers, providing provide accessible, market-leading products and services to our customers and support their financial wellbeing.

This is a unique opportunity to join the Indemnity Insights Team within the General Insurance Platform, where you can leverage your expertise and data-driven insights to influence how we understand and manage subsidence claims spend, ultimately driving better outcomes for customers and improved financial performance! You'll be working with the wider platform and operation, as well as suppliers and customers to enact this change.

We're looking for someone with expert knowledge of subsidence claims who wants to make a big impact on the General Insurance business. As a Subsidence Technical Manager, you will drive best practice by:

• Understanding structural damage and determining liability, repair strategies, and customer outcomes, with special emphasis on subsidence, heave and landslip.
• Completing subsidence enquiries, investigations, and audits referencing claims handling and underwriting philosophies, and LBG policies.
• Hands-on management / oversight of LBG subsidence suppliers.
• Identifying claim outliers, supplier and market trends, or topics worthy of intervention or escalation. Proactively identify indemnity opportunities, emerging risks, and areas for customer service improvements.
• Working with the wider indemnity insights team to identify where the team can apply new tech to optimise our claims spend on this complex peril.
• Conducting site visits nationally to validate causes of damage, assess risks, monitor performance, helping to resolve technical or customer challenges.
• Leading claim forums (or similar) to track claim type, progress and duration.
• Collaborating to ensure timely, cost-effective, and customer-focused claim resolutions.
• Providing ad-hoc case support for subsidence claims, including technical advice, underwriting referrals, risk analysis and complaint resolution.
• Sharing technical expertise to support team development and continuous improvement.

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming work spaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

• Expertise in diagnosing subsidence, heave, landslip and other forms of structural damage with a strong understanding of how to investigate, mitigate and repair varying causes of ground movement.
• Understanding of insurance policies, claims philosophies, and legal principles. Expertise in building pathology, defect investigation, and repair techniques. Knowledge of CDM Regulations, Party Wall Act, asbestos legislation, and contract administration.
• Full and current UK driving licence.
• Excellent written and oral communication. The ability to explain complex issues clearly and compassionately. Sound analytical skills and the ability to assess datasets or use automation to assess multiple sources of data using Excel, AI and data visualisation tools.
• Excellent communication and the ability to tell a compelling story with data.
• High level of personal organisation and proactive case intervention and insight.

The following qualifications would be advantageous:

• Academic qualification and / or experience which demonstrates knowledge…