Casualty Claims Handler

Working hours:
This role is available on a part-time, job-share or full-time basis.

Location:
Birmingham

Salary: £24,500- £30,000 - depending on experience

Closing Date: 21st September 2026

We are looking for Claims Handlers to work within the Casualty Claims teams in Birmingham. We are looking for inquisitive individuals with the ability to ask the right questions to extract crucial information needed for these claims.

A lack of previous casualty claims handling experience is not barrier. We are looking for talented individuals who demonstrate the right attitude, behaviours and have a passion for delivering the best possible outcomes for Zurich and our customers.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

• Actively manage a portfolio of Public Liability, Product Liability and Employers Liability claims
• Determine policy coverage on a range of claims intimated
• Accurately access claims to determine liability and evaluate quantum
• Negotiate settlement where appropriate within agreed authority limits
• Maintain accurate reserving on all claims handled
• Ensure that SLA’s and KPIs are met and maintained
• Deliver a first-class claims service for our customers

• Strong communication and negotiation skills
• Strong organisational skills
• Ability to work well under pressure and meet deadlines
• Ability to take on increased ownership and responsibility for their Claims Portfolio
• A driven and enthusiastic outlook
• Empathy and understanding
• Ability to take ownership of issues and strives for effective solutions
• A confident and professional attitude
• Desire to help improve the claims performance of the team and strive to deliver the best outcomes for our customers
• Keen focus on their professional development

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits

You can find out more about our wide range of employee benefits on our website.

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.

As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.

With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a…