Claims Administrator

Our client, an international insurance business, is seeking a Claims Administrator to support customers throughout the claims process while maintaining accurate records and delivering responsive service.

You will handle customer enquiries, claims correspondence and settlement activity, working with internal and external stakeholders to achieve effective outcomes. The role offers exposure to insurance, legal and regulatory matters, alongside opportunities to develop your knowledge in a supportive environment.

Responsibilities

• Handle customer calls and written correspondence, providing effective support at the first point of contact.
• Process claims-related correspondence accurately and promptly.
• Liaise with stakeholders to support positive claims outcomes.
• Negotiate settlements with third parties.
• Maintain accurate claims data using Microsoft Excel and internal systems.
• Work with automated and technology-assisted processes.
• Develop knowledge of relevant insurance, legal and regulatory requirements.
• Interpret technical information within claims documentation and resolve customer issues.

Requirements

• Strong commitment to delivering excellent customer service.
• Ability to follow detailed processes and maintain accurate records.
• Ability to develop knowledge of insurance, legal and regulatory matters.
• Strong problem-solving skills with the confidence to take ownership of issues.
• Ability to adapt to changing customer requirements and new technology.
• Accurate data-entry and administrative skills.
• Right to work in the UK. Visa sponsorship is not available for this role.
• 30 days' annual holiday, with the option to buy up to two additional days.
• Flexible working options, including part-time, job share and compressed hours.
• Employer pension contribution of 10% of basic salary.
• Fully funded comprehensive private medical insurance for you and your family.
• 26 weeks' parental leave at full pay.
• Ability to request up to 20 days' remote working from certain overseas locations each year.
• Cycle-to-Work scheme covering bicycles and accessories up to £5,000.