Intermediate Property and Liability Adjustor

Intermediate Property and Liability Adjustor

North Blenheim Mutual is a policyholder owned Company, situated between Kitchener and Woodstock, located in Bright, Ontario. Part of the strong Ontario Mutual network of companies, providing Home, Farm, Commercial & Automobile Insurance to Policy Holders in Ontario for over 165 years. We are a growing company with deep roots in our community.

Currently, we are looking for a highly motivated, service-oriented professional to fill the vacancy as a result of a retiring employee for the existing position of Intermediate Property and Liability Adjuster. Reporting to the Manager of Claims, as a vital member of the dynamic Claims Team, this position will be responsible for assessing and settling assigned claims in a fair and efficient manner.

• Provide professional, empathetic customer service to policyholders throughout the claims process
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to policyholders
• Manage a caseload of moderate complexity property, Liability and small Commercial/Farm claims from first notice of loss through to resolution
• Negotiate with claimants, lawyers, and other insurers in order resolve claims at the best possible result for our policyholders. Manage claims in litigation, mediation, or arbitration. Provide instruction to assigned counsel
• Occasionally participate at private mediation, court proceedings and other dispute resolution as required
• Conduct thorough investigations, including interviews, scene reviews, and document analysis
• Identify and escape subrogation opportunities
• Document claim files thoroughly and accurately, including statements, photos, reports, and correspondence
• Establish and maintain appropriate reserves in accordance with company guidelines and assigned authority levels
• Negotiate fair and timely settlements with policyholders, vendors, and third parties
• Issue claim payments in accordance with company procedures and approval requirements
• Coordinate with repair facilities, contractors, and service providers
• Reinsurance documentation and recovery
• Perform other duties as assigned

• Attend educational sessions, training programs, and industry events
• Stay current with emerging risks, claims trends, and best practices
• Attend required training and maintain progress toward CIP designation
• Demonstrate continuous learning and contribute to process improvements

• Engagement & Collaboration
• Integrity & Accountability
• Customer Centricity
• Viability & Continuous Learning
• Professionalism & Respect
• Quality & Accuracy of Work
• Time Management & Organization
• Technical Proficiency:
  Uses claims systems and Microsoft Office effectively

• University degree or college diploma in business, insurance, or a related field
• Completion of, or active progress toward, the CIP designation
• Minimum 5-7 years of experience both personal lines and some commercial/Farm claims
• Strong knowledge of policy interpretation across product lines.
• Strong computer skills, including Microsoft Office
• Valid driver’s license and reliable vehicle
• Strong organizational skills with the ability to prioritize effectively
• Ability to maintain confidentiality

• Salary range of $60,000 to $85,000 depending on experience
• 35-hour work week
• Comprehensive pension plan, and employer-paid Group Healthcare Benefits plan, o An Additional Health Care Spending Account is also included.
• People-oriented work environment
• Ability to work from home. High-speed internet with reliable connectivity and a home office would be required
• Foster and provide a workplace that is collaborative in learning
• We invest in your education through workplace sponsored CIP…