Private Clients Loss Adjuster Job London England UK,Insurance

DIVISION:

Private Clients - Loss Adjusting

LOCATION:

London/South

We are looking to recruit a Loss Adjuster within our Loss Adjusting Division.

You will use your technical knowledge and experience to proactively investigate both major domestic losses and property and contents claims for high-net-worth clients. Ensuring accurate assessment, policy compliance, and timely settlement while maintaining a high standard of client service and discretion.

To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of Quest Gates.

Key

Skills:

High level of knowledge of Property related claims and principles
Excellent communication skills, both oral and written
Good degree of IT competency and literacy
Demonstrate personal and professional integrity and lead by example
Ability to work and contribute positively as part of a team and in isolation
Ability to work accurately under pressure, adhering to deadlines and service standards
Minimum Cert CILA / Cert CII, ideally working towards ACILA
Ideally minimum 5 years Loss Adjusting experience

The role involves:

To demonstrate a high level of technical quality and service delivery
To provide exceptional customer service at all times
To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
To promote and support the TCF principles
To ensure adherence to contractual/Client SLA’s and KPI’s
To be accountable for the satisfactory resolution of any issues

The Package:

Enhanced contributory pension
Performance related bonus
Enhanced family leave
Electric car scheme
Voluntary benefits schemes
Share purchase scheme with interest free loans

Hours of work:

Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office.

Closing Date for Applications:

30th September 2026